Terms of Service

Effective Date: April 8, 2026

Lumina is a product of Crewstake Pty Ltd (ABN 54 671 816 087), located at Level 1/57 Berwick St, Fortitude Valley QLD 4006, Australia.

By accessing or using Lumina ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service.

1. Acceptance of Terms

By creating an account or using Lumina, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding agreement. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

2. Description of Service

Lumina is an AI-powered workforce management platform that provides:

• AI employees for content creation, customer support, sales outreach, and analytics
• Automated task management and scheduling
• Integration with third-party services (email, CRM, social media platforms)
• Human-in-the-loop review and approval workflows

3. User Accounts

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and complete registration information
• Notifying us immediately of any unauthorised use

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Transmit harmful, offensive, or misleading content
• Attempt to gain unauthorised access to our systems
• Interfere with or disrupt the Service
• Use the Service to send spam or unsolicited communications
• Reverse engineer or attempt to extract source code
• Resell or redistribute the Service without authorisation

5. AI-Generated Content

Content generated by Lumina's AI employees:

• Is provided for your review and approval before publication or sending
• Remains your responsibility once approved and published
• May require editing to ensure accuracy and appropriateness
• Should be reviewed for compliance with applicable laws and regulations

We do not guarantee the accuracy, completeness, or suitability of AI-generated content for any particular purpose.

6. Intellectual Property

Your Content: You retain ownership of all content you provide to Lumina. By using the Service, you grant us a licence to process your content as necessary to provide the Service.

Our Content: Lumina, including its software, design, and documentation, is owned by Crewstake Pty Ltd and protected by intellectual property laws. You may not copy, modify, or distribute our content without permission.

AI Outputs: Content generated by Lumina's AI employees for your use becomes your property upon generation, subject to any third-party rights.

7. Third-Party Integrations

Lumina integrates with third-party services including:

• Email providers (Microsoft Outlook, Gmail)
• CRM platforms (HubSpot, Salesforce)
• Social media platforms (LinkedIn, Twitter/X, Meta)
• Payment processors (Stripe)

Your use of these integrations is subject to the respective third-party terms of service. We are not responsible for the availability, accuracy, or practices of third-party services.

8. Payment Terms

Subscription Plans: Lumina offers various subscription tiers with different features and pricing. Current pricing is available on our website.

Billing: Subscriptions are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law.

Changes: We may modify pricing with 30 days' notice. Continued use after price changes constitutes acceptance.

9. Data and Privacy

Your use of Lumina is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance (we will provide advance notice when possible)
• Emergency maintenance or security updates
• Factors beyond our reasonable control

11. Limitation of Liability

To the maximum extent permitted by law:

• Lumina is provided "as is" without warranties of any kind
• We are not liable for indirect, incidental, special, or consequential damages
• Our total liability is limited to the amount you paid for the Service in the 12 months preceding the claim

Nothing in these Terms excludes or limits liability that cannot be excluded under Australian Consumer Law.

12. Indemnification

You agree to indemnify and hold harmless Crewstake Pty Ltd and its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Content you submit or publish through the Service

13. Termination

By You: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

By Us: We may suspend or terminate your access if you violate these Terms, fail to pay fees, or for any other reason with reasonable notice.

Effect of Termination: Upon termination, your right to use the Service ceases. We may delete your data after a reasonable retention period, subject to legal requirements.

14. Dispute Resolution

These Terms are governed by the laws of Queensland, Australia. Any disputes will be resolved through:

1. Good faith negotiation
2. Mediation (if negotiation fails)
3. Courts of Queensland, Australia (if mediation fails)

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance.

16. Contact Us

For questions about these Terms, contact us at:

Crewstake Pty Ltd
Level 1/57 Berwick St
Fortitude Valley QLD 4006
Australia

Email: team@luminahr.ai