Sound familiar?
“Support tickets pile up faster than we can answer them”
“Customers expect instant responses but my team is stretched thin”
“Simple questions take up too much of our support team's time”
Nova handles all of this automatically.
What Nova does for you
Your AI-powered customer success manager that works around the clock.
Instant Ticket Triage
Categorizes and prioritizes incoming tickets so urgent issues get immediate attention.
Auto-Resolve Common Issues
Resolves FAQs instantly using your knowledge base and past tickets.
Smart Escalation
Knows when to hand off to humans with full context for smooth transitions.
Sentiment Detection
Flags frustrated customers early so you can intervene before issues escalate.
Get started in 3 steps
Connect Your Help Desk
Nova integrates with Intercom, Zendesk, Salesforce Service Cloud, and more.
Train on Your Docs
Upload FAQs, product docs, and past tickets to build knowledge.
Deploy & Monitor
Nova starts handling tickets with full visibility into every interaction.
Perfect for
Support Teams
Handle 3x the volume without burning out your team.
SaaS Companies
Provide instant support that scales with your growth.
E-commerce
Answer order questions and resolve issues 24/7.